Business Hours and Getting in Touch

Business Hours

Business Hours: 9:00 am to 5:00 pm, Monday – Friday

Shipping & Printing Hours: 9:30 am to 4:30 pm, Monday – Friday

Phone Hours: 9:30 am to 4:30 pm, Monday – Friday*

We operate on Eastern Standard time and are closed on holidays and weekends.

*Because we are in and out of our studio throughout the day, phone availability is limited. Please email us for the fastest response.

How to Get in Touch

Email: (quickest response)

Live Chat: Chat with us live

Phone: 1-800-974-3086*

For the fastest response, please email us or use live chat. We can often answer after hours and on weekends.

*Because we are often in and out of our studio, our phone availability is limited.

2015 Holiday Closures

Shine will be closed for printing, shipping and customer service on the following holidays.  Please be sure to account for holidays when estimating processing and delivery times.

  • New Year’s Day – January 1st
  • Memorial Day – May 25th
  • Independence Day – July 4th
  • Labor Day – September 1st
  • Thanksgiving – November 26th, 27th
  • Christmas – December 24th, 25th

Standard Lead Times

If you’ve placed an order with us, you can expect the following lead times.

  • Custom Proofs: 2 business days
  • Standard Printing Time: 6 business days (rush available)
  • Sample Orders: Allow up to 3 days for processing
  • Table Numbers, Signs: Allow up to 6 days for processing

If you were expecting to hear from us but haven’t, please contact us asap! It’s possible that our proofs or tracking email might have gone to your spam folder.