Business Hours: 9:00 am to 5:00 pm, Monday – Friday
Shipping & Printing Hours: 9:30 am to 4:30 pm, Monday – Friday
Phone Hours: 9:30 am to 4:30 pm, Monday – Friday*
We operate on Eastern Standard time and are closed on holidays and weekends.
*Because we are in and out of our studio throughout the day, phone availability is limited. Please email us for the fastest response.
For the fastest response, please email us or use live chat. We can often answer after hours and on weekends.
*Because we are often in and out of our studio, our phone availability is limited.
Shine will be closed for printing, shipping and customer service on the following holidays. Please be sure to account for holidays when estimating processing and delivery times.
If you’ve placed an order with us, you can expect the following lead times.
If you were expecting to hear from us but haven’t, please contact us asap! It’s possible that our proofs or tracking email might have gone to your spam folder.