At Shine we follow a straightforward customer service policy. We want you to be thrilled with your stationery! We are real people, always willing to help. If you are unsatisfied in any way, please contact us.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below.
We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors. Please note that complimentary rush is not available for letterpress orders and standard processing times apply.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.
We are unable to accept returns because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display color differently and may not accurately represent how your order will print.
If you are concerned about color, we highly recommend ordering a sample set. Our sample sets include printed color charts which show all of our ink options and represent how the color will look on the final printed product. Our free wedding invitation sample includes color charts.
If for some reason you do not like the colors you chose, please contact us. We’ll be happy to work with you on a discounted reprint.
For orders that require proofs, there is a cancellation fee of 25% or $100, whichever is greater, if you cancel your order after your proofs have been emailed. This is because of the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for some reason (we don’t think you will be), just let us know! Our designers are committed to providing a fantastic design and if there’s something you’re just not liking, we will be happy to work with you until you’re satisfied.
Should you need to cancel or make a change after print approval, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it and process your refund less the design costs, as detailed in the previous section.
If your order is in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, we will not be able to cancel, refund, or accept a return on the order.
Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
Custom printed stationery includes wedding invitations, enclosures, envelopes, liners, invitations wrappers, programs, menus, thank you cards, place cards and save the dates.
Table Numbers & Stock Signs
You can return new, unused table numbers and stock signs within 7 business days of your purchase.
Please contact us about your return and we will send you instructions. Pending receipt of your order in new, unused condition we will process your refund less the shipping charge on the original order.
We cannot accept returns on samples. Samples are a way to see our work in person. If you decide to use another vendor or do not like the sample, that is not a valid reason for a return.
If your sample was damaged in transit, or you received the wrong sample, please contact us and we will send a replacement.