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Anatomy of an Invite

Learn about invitation components, envelopes, addressing options, wording, etiquette and more.

invitation components
Shine Paper and difference

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Have you checked our FAQs yet? Find answers to our most commonly asked questions below.

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Have you checked our FAQs yet? Find answers to our most commonly asked questions below.

Frequently Asked Questions

General
Do you have a retail location?

Shine Wedding Invitations is an online stationery boutique. We do not have a public studio.

Do you offer samples?

Yes. Samples of each invitation design are available for purchase and ship in 1-3 business days. We also offer free sample sets within the US (limit one per household).

Can samples be customized?

Our samples are pre-printed with example wording in the colors shown and cannot be customized. Color charts on each of our cardstock with all of our ink options are included with the sample so you can see them in person and choose what you like best for your actual stationery order.

Ordering
When will my credit card be charged?

Your credit card will be charged at the time of purchase.

Can I order over the phone?

All ordering must be done through our website. We’re unable to take orders over the phone.

Where can I find pricing?

Pricing is published on the right hand side of each product page. Just select the quantity of each item and option you’d like to include with your package and the total will be displayed for your convenience.

Are envelopes included?

Yes. Single blank envelopes are included in the price of wedding invitations, response cards, save the dates, and thank you cards. Double envelopes and addressing options are an additional charge.

Can I order more later?

More invitations can be ordered at a later date, but it is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.

We highly recommend ordering at least 10-15 extras. Be sure to account for wrong addresses, last minute guests, keepsakes for you and family, as well as a set for your photographer to document when deciding on your final quantity.

Color
Are designs color customizable?

Yes, of course! For stationery in our classic and ribbons collections, you may select as many ink colors as you’d like for your stationery at no additional charge. Text, graphics, borders, belly bands, and envelope liners can be customized to any of our ink options. Belly bands shown in white can be customized to have a solid background color.

Stationery in our letterpress collection is available in your choice of one ink color, but liners and belly bands can be done in any of our color options at no additional charge.

Can you print in custom colors?

For our classic and ribbon collections, we can create custom ink colors for a flat fee of $30 (shipping included). When you place your order, let us know that you would like to do a custom color in the order notes. During the proofing process, a variety of color options will be printed on the same paper as your stationery and mailed to you for review.

To ensure the best color match, we recommend sending your color preference and approving your proofs no later than 3 days of receiving the swatches. Press colors can shift slightly over long periods of time, so it’s best to print the order as soon as you make your decision.

Will the color of my stationery match my screen?

Because all monitors display color differently, your printed stationery may not match what you see on your screen. We are unable to accept returns based on color for this reason.

If you are concerned about colors, we highly recommend ordering a sample set, which includes color charts on all of our paper options. The final prints will match our color charts.

Printing & Materials
What type of printing do you use?

Our classic and ribbon collections are flat printed using a state of the art professional printing press that results in crisp text and bold saturated color. The ink lays flat on the paper and is a perfect complement to our high quality cardstock options.

Letterpress invitations are custom printed on an antique letterpress resulting in deep impressions and a dramatic embossed look.

Can I add backside printing to my stationery?

Backside printing is available for most items if needed. Pricing ranges from $0.50 to $1.00 per piece for the addition of backside design and printing. Please contact us if you need this service. Backside printing is not available for double thick cardstock or letterpress printing.

What paper types do you offer?

Our classic collection, ribbon collection, and save the dates are printed on your choice of our shimmer or matte cardstocks at no additional cost. White shimmer is a thick, 137lb/17pt heavyweight cover stock with a white base and a subtle shimmer finish. We also offer a 107lb/14pt cover stock in ivory shimmer. Matte is a 130lb/18pt heavyweight cover stock with a lush, matte, uncoated finish and comes in both white and ivory.

Letterpress wedding invitations are printed on soft, plush 100% cotton letterpress paper in your choice of white or ivory.

Matte and letterpress paper options are available in double thick weights for an additional cost.

Can I mix and match paper types?

We're unable to mix and match paper stocks or paper weights. The stock selected during personalization will be used for all items in your suite.

Can I order my invite in letterpress and the rest in digital?

When ordering letterpress, all cards (invitation, response card, small enclosure, and large enclosure) will be letterpress printed. We're unable to mix and match printing options for these pieces. The envelopes, liners, and wraps are all digitally printed.

How long does printing take?

Standard printing service for our classic and ribbon collections takes 6 business days from the time of proof approval. Standard letterpress printing takes 12 business days. Shipping is determined by the option chosen at checkout.

If you need your order sooner, rush printing and shipping options are available at checkout.

Personalization
What's included in the proofing process?

The proofing process includes three rounds of proofs; the first round is based off of the wording and colors submitted in your order and the remaining two rounds are for revisions.

Wording changes, colors changes, and minor layout adjustments can be made during the revision rounds. You will work 1-1 with a designer.

Change requests beyond our 2 complimentary revision rounds are invoiced at $25 per round.

Will I receive hard copy proofs?

No. Your order includes electronic PDF proofs that will be emailed for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost effective and flexible way to review and make changes to your stationery before printing begins.

If you would like to see our printing, paper and ink options in person, we highly recommend ordering a sample set, which includes an example suite and printed color charts on all of our paper options.

Can I use my wording?

All of our designs can be personalized with your wording and in any of our color options. Just enter the wording you would like when filling out the personalization, and we'll take care of the rest!

Can I change fonts?

All of our fonts have been carefully chosen to create unique and balanced designs. We generally do not offer font changes in order to preserve the integrity of our designs.

In some limited cases, we can make a substition as long as the font does not form the basis of the design. Please email us before ordering to make sure it's possible.

If you let us know the change you'd like to make prior to ordering, we can do one complimentary substition. Further font changes will incur a $25 design fee.

Can I switch designs during proofing?

We are happy to do one complimentary design switch during the proofing process. The design switch will use one full round of proofs

Due to the amount of time and work involved, additional design switches will be subject to a $75 design fee.

Can I have two response dates?

Yes! If you have an A and B guest list and need a separate response date for each, we can split your response card order for a $25 fee. This fee covers the additional design work and press setup for preparing and printing the second version of the response card.

This split fee is only applicable to our classic and ribbon collections. Letterpress printing has different pricing, and is dependent on quantity (minimum of 25 for each version).

Can I have more than one version of an item?

Of course! If you need multiple versions of an invite, enclosure, etc., we can split your order for an additional fee. This fee will vary depending on the item and printing style. Please contact us for more information.

Can I order in a foreign language?

We can design in most languages, but please contact us prior to ordering.

Additional fees may apply depending on the extent of the language used and the type of alphabet (roman versus non-roman).

Also, some fonts are not available in all languages which can affect the design.

Can I use your designs for a non-wedding event?

Certainly! Just enter the wording you would like during the personalization step and we will update your proofs to match.

Can I add outside artwork or a logo to my design?

All of our wedding invitations are sold as they are shown on our website. We cannot add artwork or logos to our designs.

Can I put meal choices on place cards?

We are happy to add meal designations to place cards at no additional charge.

We can do an initial in the corner ('C' for chicken, 'B' for beef, etc.), a colored dot or icon, or change in the design color.

To add meal designations, add a third column in your spreadsheet denoting the guests’ meal choices and let us know your preferred designation method when you place the order.

Can you print guest names on our invites, menus, or bands?

Yes, we can print guest names on the invitations, menus, or belly bands. The cost is $1.00/piece, minimum charge of $50. Just let us know you would like to add guest names on the order personalization and then send a spreadsheet of your names to hello@shineweddinginvitations.com. We will send an invoice for the additional charge once we are in touch during the proofing process.

Guest name printing is not available for letterpress items.

Assembly
Will my stationery arrive assembled?

Wedding invitations and save the dates ship flat and require assembly. Liners and wraps also require assembly. If ribbon is ordered, it will be shipped on spools and will need to be cut down for use. Everything needed for assembly will be included with your order, as well as instructions.

Programs and place cards arrive folded and ready to use at your reception.

Do envelope liners require assembly?

Yes. Our liners include instructions and professional tape strips for quick and easy assembly. They are 6.5×5.25″ in size and cover the interior of the envelope flap and 3/4 of the way into the envelope.

For double envelopes, only the inner envelopes have a liner option.

How do I assemble my invitations?

You should assemble your invitations in the following order: Invitation, large enclosure (printed side up), response envelope (printed side up), small enclosure (printed side up) and then the belly band. Center the belly band around the stack of cards and carefully flip everything over while securing it with your grip. Use an adhesive dot (included) to secure the belly band on the back side.

For envelope liners, slip the loose liner into the open envelope. Please note that the liner will not reach the bottom of the envelope. This is by design. Adhere a tape strip (included) one quarter inch from the gummed section of the envelope. Pull the liner up over the tape strip and adhere, carefully centering it before pressing down.

How do I assemble my ribbon invitations?

Ribbon invitations should be assembled in the following order: Ribbon, invitation, large enclosure (printed side up), response envelope (printed side up), small enclosure (printed side up). Center the ribbon around the stack of cards and gently pull both sides towards the center before tying in a flat knot or bow.

For envelope liners, slip the loose liner into the open inner, ungummed envelope. Please note that the liner will not reach the bottom of the envelope. This is by design. Adhere a tape strip (included) one half inch from the top of the envelope. Pull the liner up over the tape strip and adhere, carefully centering it before pressing down.

Postage & Mailing
How much postage is required?

Our wedding invitation suites range from 1 to 2 ounces depending on how many pieces and the type of cardstock used.

In general, packages on single ply cardstock that include an invitation, two enclosures and a belly band weigh 1 ounce even. Packages with an invitation, three enclosures, a belly band and liner weigh 2 ounces.

These weights are estimates and not guaranteed; we highly recommend taking an assembled invitation to the post office to be officially weighed before purchasing and applying postage.

Please note, stationery on double thick stock and/or tied with ribbon will require additional postage.

We highly recommend having all stationery hand-cancelled at the post office. When mailing stationery on double thick stock and/or tied with ribbon, non-machineable postage is required. These services have to be requested in person at the post office. Additional fees will apply for non-machineable postage.

If your suite is on double thick stock and tied with ribbon, you may need to mail your suites via Parcel Post, depending on how the ribbon is tied. Suites that measure more than 1/4” in thickness at any point on the envelope will require Parcel Post mailing. Parcel Post is an additional cost. Non-machineable mailing is NOT required for Parcel Post.

What is hand-cancelling?

Hand-cancelling is what you should request when you take the invitations to the post office. You would ask them to "hand-cancel" the envelopes. This will alert the postal service to manually sort the envelopes rather than put them through the machines.

Please note, while you may request hand-cancellation there is a chance that the postal system may still use the machines to sort mail. Any damage to envelopes or stationery done by the post office is not the responsibility of Shine Wedding Invitations.

Do I purchase custom postage through you?

Our custom stamp design service includes the designs only, not the actual printed postage stamps.

Once your designs are proofed and approved, they will be posted on our partner site, Zazzle.com, where you can purchase the actual printed postage stamps at your convenience in the denomination and quantities that you need.

Stamp designs are available for US mailing services only. International orders with custom postage will receive a refund.

What stamp size should I order?

The large and medium stamp designs are interchangeable for invitation and save the date envelopes. The medium and small stamps can be used for the response or thank you note envelopes. It just depends on what design and size you prefer! Please be sure to select the correct amount of postage prior to purchasing.

Do you offer mailing services?

We do not offer mailing services. All of our stationery is shipped flat, ready for assembly. Assembling the suites is very easy. Everything needed for assembly will be included with your order, as well as instructions and adhesives.

Can I cancel my custom stamp designs?

If stamp designs have not yet been approved, they can be removed from an order and you will be refunded in full.

If designs were approved and uploaded to Zazzle, we are not able to process a refund due to the time spent designing and prepping the your custom stamp files.

Printable Files
Can I purchase printable files?

In order to preserve the integrity of our designs and our quality standards, we only sell finished stationery and do not sell digital versions of our designs in part or whole.

Can I purchase a printable monogram?

In order to preserve the integrity of our designs and our quality standards, we only sell finished stationery and do not sell digital versions of our designs in part or whole.

We offer a wide range of matching accessories from programs and place cards to menus and favor tags. If you are looking for something to match your wedding stationery but do not see it on our site, please ask and we will be more than happy to help!

Can you make additional accessories to match my design?

If you need stationery that you don’t see available on our site, please contact us! We can produce just about anything to match our designs.

Shipping
What are your domestic shipping options?

Our shipping options within the US are Priority Mail (2-3 days estimated transit time), UPS 2nd Day Air and UPS Next Day Air. Pricing is shown during the checkout step.

Do you ship to Canada?

Yes. We ship USPS Priority Mail (10 business days, not including possible delays at customs), UPS Ground (2-9 business days), and UPS Worldwide (1-2 business days). We highly recommend choosing UPS as the service is time definite and trackable. Custom delays with Priority Mail may delay shipment for up to 6 weeks.

Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.

Do you ship to other countries?

Yes. We ship to most countries worldwide including Australia, UK, Ireland, Denmark, Sweden and France among others. We ship USPS Priority Mail (10 business days, not including possible delays at customs) and UPS Worldwide (3-5 business days). We highly recommend choosing UPS as the service is time definite and trackable. Custom delays with Priority Mail may delay shipment for up to 6 weeks.

Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.

Cancellations
Can I cancel my custom stationery order?

For personalized stationery, we are happy to cancel your order and process a full refund as long as proofs have not been sent.

If proofs have already been sent, there is a cancellation fee of 25% or $100, whichever is greater. This is due to the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.

If you are unhappy with your proofs for some reason (we don’t think you will be!), just let us know! Our designers are committed to creating a fantastic design and if there’s something you’re just not liking, we will continue to work with you until you’re satisfied.

I approved my order for print, can I still cancel?

Should you need to cancel or make a change to your order after proof approval, please contact us asap. If your order has not yet gone into production, we can cancel it and process a refund less the design costs. Please note that upon approval, orders go to print almost immediately.

If your order is already in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, we will not be able to cancel, refund, or accept a return on the order.

Can I cancel my custom stamp designs?

If stamp designs have not yet been approved, they can be removed from an order and you will be refunded in full.

If designs were approved and uploaded to Zazzle, we are not able to process a refund due to the time spent designing and prepping the your custom stamp files.

Returns
Can I return my custom stationery?

Custom printed stationery (any printed item that includes proofs) is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

If there is an issue with your order, please contact us! We're committed to your satisfaction and will be happy to work with you if you're unhappy for some reason.

Can I return samples?

Sample sets are not returnable.

If your sample was damaged in transit, or you received the wrong sample, please contact us and we will send a replacement.

Can I return table numbers or signs?

You can return new, unused table numbers and stock signs within 14 business days of purchase.

Please contact us about your return and we will send you instructions. Pending receipt of your order in new, unused condition we will process your refund less the shipping charge on the original order.

Order Issues
I found a typo on my stationery, what do I do?

Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors.

Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.

Contacting Us
How can I get in touch?

For the quickest response, please contact us through email or live chat. If you prefer to speak live, you may also call 1-800-974-3086 and leave a message with your callback information. Calls are returned Monday through Friday from 1pm-4:30pm EST.

Please note that we are not able to return international calls. International customers should contact us through email or live chat.